Using his wide hospitality exposure to create unique and signature holiday experiences for his guests, Krishanta, the Cluster General Manager of Waldorf Astoria Ras Abrouq and Fuwairit Kite Beach, Tapestry Collection by Hilton in Qatar, tells us about his ambitions in the country.
With 30+ years’ global hospitality experience, Krishanta held key roles in several chains such as Oberoi, Universal Resorts, ONYX, and Hilton. At Hilton, he has managed the Imperial Dubrovnik and DoubleTree Hilton Sri Lanka. Krishanta’s forte are luxury management, full-service, and focused segments, achieving organisational goals. With deep multicultural understanding, gained across Sri Lanka, MEA, Europe, and Asia, he drives revenue, innovation, and oversight, with equal elan.
In a tete a tete with QH, Krishanta shares his Qatar plans, the lessons he has learnt in his professional journey and what he does to unwind.
QH: As a newly appointed General Manager of a Hilton property, what are some novelties you’ll be implementing within the property?
I am thrilled to introduce exciting new initiatives that will elevate our guests’ experiences. Here are some innovative implementations we have in store: introducing QR codes and online ordering for convenient dining, allowing guests to order from their table or even the poolside; moving away from a traditional restaurant set-up, and setting-up satellite kitchens and portable pop-up dining areas to enhance guest experience; adapting menu offerings with seasonality, events and special occasions.
QH: What can we expect from such a unique property concept?
Nestled along a natural lagoon on Qatar’s northern coast, Fuwairit Kite Beach, Tapestry Collection by Hilton (FKB) reflects and celebrates the kite surfing lifestyle. With long kitesurfing seasons (November-July) and ideal conditions for riders of all levels, it offers a range of disciplines. The property includes an onsite Kitesurfing school, equipment rentals, dining, fitness center, pool, and water activities.
QH: If you could describe the property in 3 words, what would they be?
Unique, homely and sublime.
QH: How would you define success?
Success, to me, is achieving a harmonious blend of personal and business goals while supporting my team to do the same. Motivated by practical targets, we strive to enhance efficiency, enabling organisational progress and fostering individual growth. As a leader, I prioritise empowering my team to reach their own milestones alongside the company’s objectives, ensuring their personal success.
QH: What lessons have you learned within the industry that could serve as advice to young and aspiring adults?
Over three decades of my career in the hospitality industry have taught me many life lessons. People are at the core of this industry, so it’s crucial to learn the do’s and don’ts in the service industry. Failing to do so means falling short of exceeding guest expectations. My advice to young professionals: embrace the importance of exceptional service delivery.
QH: What is your favourite spot to unwind after a stressful day?
The terrace at Hang Loose Bar is my go-to spot to unwind. With a pristine pool, refreshing drinks, sunken lounge chairs, and a scenic wooden swing overlooking the breezy beach, it’s the perfect escape after a long, stressful day.
