Ala Hamdi, hotel manager, Souq Al Wakra Hotel speaks about the reasons that guests choose the hotel, the pandemic lessons and the refurbishments that the hotel expects to do this year.
QH: What are five reasons for guests to choose Souq Al Wakra Hotel in Doha?
Hamdi: Unique heritage setting (our hotel is nestled within the historic Souq Al Wakra, offering guests an authentic cultural experience); exceptional hospitality (we prioritise personalised service, ensuring that every guest feels welcomed and valued throughout their stay); luxurious accommodations (our rooms and suites are elegantly designed and equipped with modern amenities to provide guests with utmost comfort); culinary excellence (guests can indulge in a diverse range of dining options, from traditional Qatari cuisine to international flavours, curated by our talented chefs); relaxation and recreation (our hotel features a range of facilities, including a swimming pool, spa, and fitness centre, allowing guests to unwind and rejuvenate during their stay).
QH: What are the brand values unique to Souq Al Wakra Hotel?
Hamdi: Our brand values focus on preserving heritage, fostering genuine connections, and delivering memorable experiences that celebrate local culture and traditions. We aim to provide a sense of belonging and authenticity that distinguishes us from other hospitality players in Doha.
QH: What are the expansions/refurbishments to the property last year and this year?
Hamdi: In the past year, we have invested in two swimming pools to elevate the overall guest experience. In 2024, we have plans to continue upgrading and upscaling our property to meet the evolving needs and preferences of our discerning guests.
QH: What is the vision of this property for the next two years?
Hamdi: Over the next two years, we envision Souq Al Wakra Hotel by Tivoli as a premier destination that seamlessly blends heritage charm with modern luxury. We strive to be recognised as a leading hospitality brand in Wakra, known for our exemplary service, cultural authenticity, and commitment to innovation.
QH: What are the timeless business lessons that the pandemic has taught?
Hamdi: Adaptability (The pandemic taught us the importance of being adaptable and responsive to changing circumstances. We implemented flexible booking policies and enhanced health and safety protocols to prioritise guest well-being); Resilience (We learned the value of resilience and perseverance in overcoming challenges. Despite the uncertainties, we remained committed to delivering exceptional service and maintaining guest satisfaction); Innovation (The pandemic encouraged us to innovate and find creative solutions to meet guest needs. We introduced virtual experiences, contactless services, and digital communication channels to enhance guest engagement and convenience); Community Support (We recognised the significance of supporting our local community and collaborated with partners to assist those in need. From offering accommodation to frontline workers to sourcing locally produced goods, we demonstrated our commitment to solidarity and social responsibility); and Continuous improvement (Lastly, the pandemic underscored the importance of continuous improvement and learning. We conducted regular assessments, gathered feedback from guests, and implemented improvements to enhance our operations and guest experience in a post-pandemic world).
Short Shots
Best book read in 2023: Start with Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek
Best advice received: Our team members are our assets
Go-to unwinding method: Be with the family in a vacation at faraway island
Favourite holiday destination: Turkey
Best hotel stayed in: Anantara
