Gilles Nicolas, area general manager, Crowne Plaza and Holiday Inn Doha – The Business Park, focuses on the unique values that distinguish these premier properties in Qatar’s bustling hospitality landscape.
QH: Tell us five reasons for guests to choose your hotel in Doha.
Nicolas: Our hotels are ideally located in Doha’s business district, close to corporate offices, exhibition centres, and the metro, perfect for business travellers. Crowne Plaza and Holiday Inn Doha – The Business Park feature top-notch facilities including luxurious accommodations, modern meeting spaces, and leisure amenities for comfort and productivity.
Our team provides exceptional, personalised service at every interaction, ensuring guest satisfaction is our top priority. Guests can enjoy a diverse range of dining options, from international dishes to local flavours, all prepared by our skilled chefs for a unique culinary experience.
We prioritise safety and well-being with strict health protocols, including enhanced cleaning and contactless services, to ensure a secure and comfortable environment for all guests.
QH: What are your brand values, something that no other hospitality player in Doha has?
Nicolas: At Crowne Plaza and Holiday Inn, our core value is creating memorable experiences and spreading happiness. Crowne Plaza embodies a ‘Dare to Connect’ philosophy, where we engage actively and attentively with our guests to meet their needs, whether they’re here for business or leisure. We prioritise genuine interactions and personalised service to make every stay special.
At Holiday Inn, our atmosphere is fuelled by positivity and our hand-drawn signature smile symbolises our commitment to hospitality and warmth. This consistent, joyful welcome ensures every guest feels special. Furthermore, our commitment to families is demonstrated through our ‘Kids Stay and Eat Free’ programme, making stays easier and more enjoyable for families travelling with children under 12.
QH: What have been your expansions/refurbishments to your property in the past year? What about 2024 – any plans of modification/upscaling your property?
Nicolas: Over the past year Crowne Plaza underwent renovations for the pool and club lounge areas, enhancing the guest experience. Additionally, we implemented TPM (Total Preventive Maintenance) for guest rooms at Crowne Plaza, ensuring their continued comfort and quality.
We have exciting plans in store for further improvements as we are aiming to elevate the accommodations and amenities offered to our guests.
These efforts reflect our commitment to providing exceptional stays for our guests and ensuring that our properties remain modern, comfortable, and welcoming spaces for all.
QH: Where do you see your property/brand in the next 2 years?
Nicolas: With a strategic vision, dedication to excellence, and a focus on meeting guest needs, Crowne Plaza and Holiday Inn Doha – The Business Park will continue to thrive serving as premier destinations for travellers and business professionals.
QH: Talk us through the timeless business lessons that the pandemic has taught and how your property has adapted with those.
Nicolas: The pandemic taught us to be resilient and adaptable. At Crowne Plaza and Holiday Inn Doha – The Business Park, we quickly adapted by improving our online services, going contactless, and focusing on our employees’ well-being. We also strengthened our ties with the local community. Throughout it all, our main goal remains the same: to provide exceptional customer experiences, no matter the circumstances.
Short Shots
Best book read in 2023: Son Odeur Après La Nuit by Cédric Sapin Defour
Best advice received: You are the only person who can take responsibility for your life. That includes your energy, your happiness, your fulfilment, your career, your choices, and more
Go-to unwinding method: Cycling
Favourite holiday destination: Corsica
Best hotel stayed in: Intercontinental Paris Le Grand
