Rony Sahyouni, hotel manager, DoubleTree Doha Downtown discusses what makes their hotel a standout choice in Doha, their unique brand values, and future plans for the property.
QH: Tell us five reasons for guests to choose your hotel in Doha.
Sahyouni: Family-oriented hotel with large-sized apartments; fully fitted facilities for short- & long-term stay (with fully equipped kitchen, washing machine, etc.); kids’ club with games and PlayStation; excellent food and leisure facilities (restaurant, room service, pool, sauna, steam, etc.); large balconies.
QH: What are your brand values, something that no other hospitality player in Doha has?
Sahyouni: Our property offers: Hilton care for customers; service excellence; homely feeling.
QH: What have been your expansions/refurbishments to your property in the past year? What about 2024 – any plans of modification/upscaling your property?
Sahyouni: Rebranding and modifying the all-day Dining (La Casa 28 Restaurant) to accommodate the breakfast requirements of our guests better.
QH: Where do you see your property/brand in the next 2 years?
Sahyouni: We aim to deliver the best customer service and be the number 1 hotel in Guest Satisfaction among all The Double Tree branded hotels in the region.
QH: Talk us through the timeless business lessons that the pandemic has taught and how your property has adapted with those.
Sahyouni: The pandemic has affected everyone globally on all levels, it escalated a rapid transformation of the supply chain with rising costs and highly volatile transport costs, our property only opened after the pandemic, however, multiple lessons were learned and applied because of the COVID era. Mainly we have adapted to digital usage in all our operations areas resulting a considerable cost cutting. Usage of locally produced supplies and ingredients instead of the high-cost imports, just to name a few valuable lessons.
Short Shots
Best book read in 2023: Thus Spoke Zarathustra by Friedrich Nietzsche
Best advice received:Â Your worst enemy is ego
Go-to unwinding method: A nice Cuban cigar
Favourite holiday destination: Greek Islands
Best hotel stayed in: Catalunya Plaza Barcelona
