Bernard Fantoli, general manager, Al Rayyan Hotel Doha, A Curio Collection by Hilton, and Embassy Suites Hotel by Hilton Doha Old Town, shares insights on their brand values and the lessons that the pandemic has taught them.
QH: Give us five reasons guests choose your hotels in Qatar.
Fantoli: Embassy Suites Hotel is situated in the heart of Doha and offers convenient access to key attractions and business districts while Al Rayyan Hotel that is connected to Mall of Qatar, poses easy exposure to the shoppers and guests.
Our elegantly designed rooms and suites in both hotels provide a comfortable retreat for guests, with modern amenities and stunning views, especially in Embassy Suites. From fine dining to casual eateries, our diverse culinary offerings cater to every palate.
Whether it’s our state-of-the-art fitness centre, relaxing spa, or versatile event spaces, we ensure an enriching stay for every guest as our dedicated staff goes above and beyond to deliver personalised service and create memorable experiences for our guests.
QH: What are your unique brand values?
Fantoli: At our hotels, we pride ourselves on embodying a set of values that truly set us apart.
We consistently strive for excellence in every aspect of our service, setting a new standard for hospitality in Qatar. While celebrating the rich culture and heritage of Qatar, we infuse it into every guest experience to create genuine connections.
Our commitment to innovation drives us to continuously evolve and offer cutting-edge amenities and experiences that exceed expectations. Moreover, we are dedicated to minimising our environmental footprint and actively contributing to the local community through sustainable practices.
Finally, we understand that every guest is unique, and we tailor our service to meet their individual needs, ensuring a truly personalised stay.
QH: Tell us about expansions/refurbishments.
Fantoli: Over the past year, we have invested in several enhancements to elevate our guests’ experience, including renovations to our lobby area and the introduction of new dining concepts: in Al Rayyan: Mamma Mia, Indian Night, Biryani Feast and Summer Afternoon; in Embassy Suite: Tandoori Inn, Lazy Breakfast, Afternoon Tea and Combo Coffee.
Looking ahead, we are exploring further modifications and upscale initiatives to stay ahead of evolving guest preferences and market trends.
QH: What is the future outlook?
Fantoli: In the next two years, we envision our property and brand solidifying its position as a premier destination for luxury hospitality in Qatar. Through strategic partnerships, innovative offerings, and a continued commitment to excellence, we aim to surpass guest expectations and maintain our reputation as a leader in the industry.
QH: What timeless business lessons have you learned from the pandemic?
Fantoli: The pandemic has been a catalyst for transformation in the hospitality industry, and we have embraced valuable lessons along the way:
Flexibility and the ability to swiftly adapt to changing circumstances have been crucial in navigating challenges and ensuring business continuity.
The health and safety of our guests and staff remained our top priority, driving us to implement rigorous protocols and innovative solutions to create a secure environment.
Embracing technology has allowed us to enhance guest experiences, streamline operations, and stay connected with our audience, even in times of physical distancing.
Through resilience and perseverance, we have emerged stronger, more agile, and better equipped to face future challenges with confidence.
Short Shots
Best book read in 2023: Kiffe Kiffe Demain by Faïza Guène
Best advice received: Not to take things for granted!
Go-to unwinding method: Walk to the Doha Corniche
Favourite holiday destination: Spain
Best hotel stayed in: Areca in Alicante – Spain
